Return & Refund Policy

Nova Drop is a marketplace connecting brands with content creators. Because we facilitate services (not physical goods), this policy explains when a brand is eligible for a refund from funds held in escrow.

A brand is eligible for a full refund of the creator rate in the following cases:

• The brand cancels the brief before the creator has started work
• The creator does not start or deliver any content after accepting the brief
• The creator misses the agreed delivery deadline by more than 48 hours, and the brand chooses to cancel rather than accept late delivery

The Nova Drop platform fee is charged for matching, briefing, and escrow management services already rendered at the time of booking. The platform fee is non-refundable once a creator has been matched and has accepted the brief, except where Nova Drop determines in its sole discretion that a full refund (including the platform fee) is warranted.

If a brand and creator disagree on whether delivered content meets the brief, either party may raise a dispute with Nova Drop. Nova Drop will review the brief, submitted content, and communication between parties, and make a final determination on refund eligibility. Nova Drop's decision is final.

Approved refunds are processed within 7 business days to the brand's original payment method.

For refund requests or disputes: support@novadrop.lk